Frequently asked questions

Text +1 (888) 540-8188, or sign up on the home page and we'll text you. Avansa is in limited early access, for US and Canadian mobile numbers, and for people 18 and over. It asks your first and last name, since it books things under your name.

By texting you agree to receive replies from Avansa about your requests. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy · Terms

It makes phone calls and runs errands for you by text. For example:

• Book a table or an appointment: "Book Olive Garden for 4 Saturday 7pm"
• Find a place, then book it: "Book an Italian place in Ballard for 2 Friday at 8"
• Move or cancel a booking: "Move my Olive Garden dinner to 9pm", "Cancel my dinner at Olive Garden"
• Get quotes from a few businesses: "Get me quotes from plumbers near 98107 for a leaking kitchen sink this week"
• Ask a business one question by phone: "Call the Walgreens on 45th and ask if they have amoxicillin 500 mg in stock"
• Cancel a membership by phone: "Cancel my Planet Fitness membership"
• Pick something to buy: "What's a good rain jacket under $150?"
• Find something to do: "Find me a classical music concert in the next 2 weeks"
• Answer a question: "What time does Olive Garden open Sunday?"
• Find a time with friends: see Group plans.

Yes. Say it once, in your own words: "I don't eat seafood", "seafood isn't for me", "I love Italian", or "never recommend chains". Restaurant lists then skip what you avoid, put what you like first, and say so: "Top picks, Italian first, skipping seafood". If you pick a place whose menu looks like it has what you avoid, Avansa asks first. What you avoid is never told to the restaurant.

Just for tonight? "Not in the mood for seafood" skips it this once and saves nothing. An allergy is different: Avansa asks before saving it, keeps it sealed, and tells the restaurant when it books. "What do you know about me" shows what's saved, and "forget seafood" removes it.

• A reminder text: "Remind me Thursday at 6pm to call mom". It says the time back. "My reminders" lists them, and "cancel the call mom reminder" cancels one.
• A wake-up call: "Call me at 7am weekdays to wake me up". It phones you, and on the call you can say "five more minutes". Here's how to make it ring on silent. "Cancel wake-up calls" ends them.
• Your day each morning: "Text me my day every weekday at 7". "Stop my day" ends it.

Yes: a flyer, menu, bill, business card, or screenshot, with or without a caption like "book this for 2". Avansa starts its reply with what it read, so you can catch a mistake, and it always asks you before making a call from a photo.

A "Booked!" text includes a link to add the booking to your calendar. You can also text "connect my calendar" to link Google Calendar: Avansa then warns you about a clash before it books, and you can ask "what's on my calendar Saturday?". How connecting works. "Disconnect my calendar" ends it.

Avansa can't book rides or flights, or buy tickets, yet. If you ask for something it can't do, it says so.

You get a poll when you name two or more days or times, plus who's coming, or ask when people are free. One day, or one day and time, is a booking, even with friends along. These are texts we tried, though Avansa reads each one fresh, so yours may go differently:

Name one day and time, or say so: "book Olive Garden in Seattle for 3 Friday at 7pm, no poll". If Avansa has already shown you a poll, text the booking with "instead" on the end, and Avansa drops the poll and starts the booking.

No, never. Nothing reaches them until you forward the link yourself. Your friends tap which times work on a web page, with no sign-up. The page shows your first name and the plan, not your last name or your number.

The first is for you: it says who to forward the next text to, and when you'll hear back. The second has the link, and is made to forward as it is, so it reads as if you wrote it: "Dinner Fri or Sat? Tap what works: my.avansa.ai/plan/…". Press and hold it to forward it to your friends or your group chat. If the second text doesn't come, text "send the link".

Each friend taps their name, then Yes, If needed, or No for each time. You get a text for every vote and every change, at any hour. When everyone you named has answered, or at the time the first text gave, you get the best time and an offer such as "Want me to book a table for dinner for 3, Saturday, November 7 at 7 PM? (Y/N)".

Nothing is booked unless you say yes. If you named one place Avansa can pin down, like Olive Garden in Seattle, your Y makes the call. Otherwise it first asks you to pick the place and confirm. A plan with nothing to book, like a hike, just gets the results.

• Before you have the link: reply N or "never mind".
• Once you have the link: text "cancel the poll". Voting closes, anyone who opens the link sees you cancelled it, and Avansa won't text you about it again. Right after a text about the poll, "never mind" does the same.
• Once you have the results: voting has already closed. Reply N to the results and nothing is booked.

You can't change the times once you have the link. To ask about other times, text a new poll; the first one stays open, so you may hear from both. To add someone, text "add Alex": the results wait for Alex too, and you get the text to forward again. To stop waiting for someone, text "don't wait for Mo". "who's answered?" tells you where it stands, and "send me the results" gets them now.

Yes. The agent gives your request first, then says: "This is Avansa, an AI assistant, and this call may be recorded for quality." It never claims to be human. If someone doesn't want the call recorded, it apologizes and ends the call, and you get their number so you can call them yourself. The Privacy Policy says how long recordings and transcripts are kept.

Avansa asks before it commits you to anything. A request with every detail is the yes: "Book Olive Garden in Seattle for 4 Saturday 7pm under Jennie Lee" calls right away. Leave something out and it asks first. Without the name, for example, you'd get "Book it under Jennie Lee? (Y/N)". Calling around for quotes also asks first.

If a business brings up something new, like a fee or a deposit, Avansa comes back to you instead of agreeing to it. Avansa can't guarantee a result, so check anything important with the business directly.

On a phone menu, the agent presses the key for reservations, or for a person. If a business doesn't pick up, Avansa texts you and offers to call again and leave a voicemail with your number, so they can call you back. It leaves your number only after your yes. If every line is busy, it keeps trying for a few minutes and texts you if it's taking a while.

Text "wait, don't call", "hang up", or "stop that call". If it hasn't dialed yet, it won't. If the call is live, the agent says a short goodbye and hangs up, and Avansa texts you what happened before it hung up. Don't text just STOP for this: it hangs up too, but it also ends all your texts, so you won't get the result.

It calls businesses and offices, not friends or family. You can name a business or give its number. Every request is read before anything is dialed, and threats, harassment, hoaxes, and fraud are refused. There are also daily limits on calls.

Please don't text a Social Security number or a card number. Avansa never needs them and never gives them on a call. If you send one, it replies "I blacked that out. I never need it, so please don't text it."

Only when a booking needs it, only if the business asks, and only after you say yes to sharing exactly that with that business. The Privacy Policy has the details.

Text "what do you know about me". To remove something, text "delete my Home address" or "forget the booth". The Privacy Policy covers what we keep and who handles it.

Reply STOP. You'll get one confirmation, then nothing more. Reply START to come back, or HELP for help and contact details. These work only as the whole text, so "help me book dinner" is a normal request.

Name it: "cancel my dinner at Olive Garden". Don't text just "cancel". Phone carriers treat that word on its own, like "end", "quit", and "unsubscribe", as STOP, so it would end your texts and leave the booking in place.

No. A booking stays booked until you cancel it. If you come back with START, Avansa tells you which bookings are still on. STOP does end what it was working on for you, and your reminders and wake-up calls won't reach you while you're opted out.

Text "never mind" or "drop it", and you'll get something like "OK, I've dropped the Olive Garden booking." Changed your mind soon after? "Actually yes, book it" brings it back, and it asks you to confirm before calling. To clear everything and start fresh, text reset.

Email support@avansa.ai and we'll delete your messages, call transcripts, and saved details. That also ends your reminders, wake-up calls, price watches, and group plans. It can't be done by text yet, though you can remove saved details by text, as above. The Privacy Policy has the details, including the opt-out record we keep so we don't text you again.